I have a love-hate relationship with the Russian Consulate in Seattle. (There are consulates in New York, Washington DC, San Francisco, Seattle, and Houston. Sticking one somewhere in the middle of America never crossed anybody’s mind, and as a result Wisconsin is assigned to Seattle. The mind boggles.)
On one hand, they were helpful when I had to get a last-minute “permission to enter Russia” piece of paper after my foreign passport expired last summer. On the other hand, “answering the phone, and being nice to people who call” is apparently not in the job description for some of the ladies who work there. It seems that half the time my phone conversations with them are an exercise in frustration, at least for me. [This paragraph has been slightly edited from a previous version, that somewhat exaggerated the facts. In my defense, I was very frustrated when I wrote it. The new version is a more fair representation of the facts.]
Yesterday, I had to call and ask about getting the “matrimonial name” entry added to my new foreign passport. (Mother Russia, home of a thriving bureaucracy. We have domestic passports and foreign passports. Foreign ones expire every five years. Way back in 2001, BelovedSpouse and I had to go to Seattle in person to submit the paperwork for a new foreign passport. When I got there, it turned out all the forms they sent me earlier were now obsolete. The new forms, which I had to fill out right there, asked obscure questions like “address of your high school in Russia.” High school in Russia was almost 10 years in the past then, and I haven’t kept its address close to my heart. I ended up calling my mom on a calling card ($400 bill, as it turned out later) to figure that one out. Good times. Almost got a divorce, as I recall. Did get the new foreign passport six months later, though. When I tried getting a new passport again in 2006, I was reminded it would take months, and given the useful “permission to enter Russia” piece of paper mentioned above.
Which brings me to another aside. SIX to NINE months to get a new passport??? What do they do, grow special papyrus for the paper and hunt elusive squid for the ink? And then hand-make the paper and re-construct the printing press? Mail the passport back to Russia for processing, via geriatric pigeons? Inquiring minds want to know.
When I did enter Russia, we were told it would take three months to get a new passport. Not really viable, since I was leaving in three weeks. But miracle of miracles, a new passport could be obtained through a travel agency in an expedient manner. For a fee, of course. They DID NOT like that my old passport was issued by the Seattle consulate, and refused to transfer the matrimonial name part, which ties together the last name on my passport with the last name on my green card and the last name of my children. Bastards. And this ends this convoluted aside.)
To my surprise, the phone got picked up after 10 rings or so (usually, I either get a busy signal, or nobody answers. It is best to have a large chunk of time available before calling the Russian Consulate, and a strong thumb to hit the “redial” button over and over). I tried to explain my situation. I am always nice on the phone: I apologize for mistakes, I try to explain things, I am not rude or obnoxious. The consulate in Seattle is immune to my charms, though.
I made the mistake of starting with “when you renewed my passport a few years ago.” “We haven’t done anything like that for at least 20 years!” said the indignant lady on the other end. “Are you trying to say we did something illegal?”
Argh. This is going well. “No, no, no, not trying to say that at all. It’s actually not relevant. What IS relevant is the stamp you put in it with my married name.” “Stamp? We don’t do stamps. What are you trying to say???”
“I had to send you an apostilled and translated marriage certificate. You made a note in my passport with my married name. But that passport expired, and I got a new one in Russia. And they did not put the note in.”
“Oh.” She tells me the proper term for the matrimonial name addition. I have to mail a written request to the consul. With both passports, and a copy of the apostilled and translated marriage certificate. (Which, incidentally, is in Russia – Dad is going to try scanning it and emailing me the scans. If that fails, there is always FedEx. THEY can get stuff here next business day. Perhaps the consular pigeon-keepers should consider outsourcing.)
Then I make another mistake. “Do you know how long it will take?” I ask. “How long will it take, she wants to know! You haven’t even sent anything in yet!” Eeeeep. I could have sworn I am speaking Russian, but apparently it is not the right version. “No, no, no. I mean how long would it take to get processed once it gets to you?” Three to four days, I am told. The married name note is four words (MATRIMONIAL NAME: LASTNAME FIRSTNAME) and a consular stamp in the background. I should consider myself lucky they don’t need five days – one for each word, and one for the stamp.
And here we are. I have cobbled together a request for adding the married name note to my passport. It’s not very good, because I forgot what proper term to use. In the morning, I will go to FedEx and send out visa applications for the boys to a travel company in Georgia, and my plea for acknowledgment of my married name to the consulate in Seattle. God willing, all will come back before July 1.
And after we get back from Russia, I will call the consulate again. Because I am a glutton for punishment, and because I want to get Russian citizenship for the boys (will make traveling to Russia a lot easier, and they can go to the rest of the world with their US passport). Who knows, I might luck out and get a sympathetic consulate worker. I know they have them. I have talked to some of them before. They were nice. They liked my jokes. They HELPED. And even the lady yesterday – she did tell me what I needed to know, even if she felt the need to treat me like I was an idiot. Customer service oriented, most of them are not. I wonder why. It’s not a very bad job, is it? They have time off for Russian AND American holidays. The hours do not seem too ornerous. The office, from what I recall, was nice. Now if only the pesky Russians would stop bothering them :-)